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INFORMATION SYSTEMS MANAGER COURSE

Course Title: Information Systems Manager (ISM) Course (53A)
Course Number: 7E-53A
Company: Bravo Company
College:  Cyber Leader College
Division: Information Dissemination Management Division (IDMD)
Status Change Date: January 2014
Training Site: USASCoE&FG, Fort Gordon, GA
Length: 29 weeks, 148 days (1088 Hours)
Managed:  Army Training Requirements and Resources System (ATRRS)
Prerequisites: US Army Active or Reserve Component officer personnel (CPT-LTC), International Military officer personnel (CPT-LTC) and DA civilians GS-09 or above assigned to, or on orders to, positions requiring expertise in the life cycle management, computer systems and networks, or to positions where duties involve analysis, design, development or configuration management of computers and networked information systems.  Selected personnel must be graduates of a Captain's Career Course.  All attendees must possess a Bachelors Degree. 

Purpose:

The 7E-53A curriculum provides training for selected US Army Active or Reserve Component officer personnel (CPT-LTC), International Military officer personnel (CPT-LTC) and DA civilians GS-09 or above assigned to or on orders to positions that require knowledge of signal systems, architectures, and common information technology principles.  It prepares Company and Field Grade Officers and selected civilians for technically demanding Army assignments that require expertise in the design, engineering, configuration and troubleshooting of complex information technology systems from enterprise to local area level network environments. Upon completion of Phase 2, officers will be awarded the FA53A identifier.

Course Scope:

This is a two (2) phase course that prepares the students with a foundation of signal systems, architectures and common information technology principles during the first phase, including training in network management, information dissemination management and directed training to include SAPR, OPSEC, IED-Defeat Personnel Recovery, ES2, and Cultural Awareness. During the second phase students are given advanced classroom instruction and hands-on-experience that enable them to design, configure, and troubleshoot tactical and commercial information technology systems.  The Terminal Learning Objectives (TLO's) are at the graduate education level.  Students will gain a working knowledge of tactical and commercial information systems technologies including networks configuration and management, operating systems, enterprise architectures, security management, systems analysis, database design, principle of algorithms and programming languages. The students will demonstrate knowledge and skill in all objectives during the end of course Capstone Event.  The students will plan, implement, troubleshoot, configure and manage a large network.  Given specific scenarios, the students will be required to demonstrate the concepts learned throughout the entire course by applying the knowledge and skill to analyze requirements, design a network system, implement a model network, test the model network, and demonstrate the model network.

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Course Modules:

Module A – Admin/Research & Oral Presentation Instructions (2 Days)

Module B – Overview of Evolution of Tactical Communications Systems (1 Day)

Module C - Cisco Academy Semester I, Network Fundamentals (8 Days)

The CCNA certification indicates knowledge of networking for the small office, home office (SOHO) market, and the ability to work in small businesses or organizations using networks that have fewer than 100 nodes. A CCNA certified individual can perform the following tasks:

  • Install and configure Cisco switches and routers in multiprotocol internetworks using LAN and WAN interfaces
  • Provide Level 1 troubleshooting service
  • Improve network performance and security
  • Perform entry-level tasks in the planning, design, installation, operation, and troubleshooting of Ethernet and TCP/IP networks.
  • Textbook:  CCNA 1 and 2 Companion Guide, 3rd Edition
  • Passing Grade: 70%
  • Recommended Grading Distribution: 20% Practical Exercises, 40% Online Exam, 40% Hands-on

Module D - Cisco Academy Semester II, LAN Switching and Wireless (7 Days) 

CCNA 2: Routers and Routing Basics is the second of four CCNA courses leading to the Cisco Certified Network Associate (CCNA) designation. CCNA 2 focuses on initial router configuration, Cisco IOS Software management, routing protocol configuration, TCP/IP, and access control lists (ACLs). Students will develop skills on how to configure a router, manage Cisco IOS Software, configure routing protocol on routers, and set the access lists to control the access to routers.

  • Install and configure Cisco switches and routers in multiprotocol internetworks using LAN and WAN interfaces
  • Provide Level 1 troubleshooting service
  • Improve network performance and security
  • Perform entry-level tasks in the planning, design, installation, operation, and troubleshooting of Ethernet and TCP/IP Networks
  • Textbook:  CCNA 1 and 2 Companion Guide, 3rd Edition
  • Passing Grade: 70%
  • Recommended Grading Distribution: 20% Practical Exercises, 40% Online Exam, 40% Hands-on

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Module E - Cisco Academy Semester III, Routing Protocols and Concepts (8 Days) 

CCNA 3: Switching Basics and Intermediate Routing is the third of four courses leading to the Cisco Certified Network Associate (CCNA) designation. The course focuses on the following advanced IP addressing techniques:

  • Variable Length Subnet Masking (VLSM)
  • Intermediate routing protocols such as RIP v2, single-area OSPF, and EIGRP
  • Command-line interface configuration of switches
  • Ethernet switching
  • Virtual LANs (VLANs)
  • Spanning Tree Protocol (STP)
  • VLAN Trunking Protocol (VTP)
  • Textbook:  CCNA 3 and 4 Companion Guide, 3rd Edition
  • Passing Grade: 70%
  • Recommended Grading Distribution: 20% Practical Exercises, 40% Online Exam, 40% Hands-on

Module F - Cisco Academy Semester IV, Accessing the WAN (11 Days)

CCNA 4:  WAN Technologies is the last of four courses leading to the Cisco Certified Network Associates (CCNA) designation.  The course focuses on the following topics:

  • Advanced IP addressing techniques
  • Network address translation (NAT)
  • Port Address Translation (PAT)
  • Dynamic Host Configuration Protocol (DHCP)
  • WAN technology and terminology
  • PPP/ISDN/DDR/Frame Relay
  • Network Management
  • Students will be required to apply information and skills learned during CCNA 1, CCNA 2, and CCNA 3 to build scalable networks.  CCNA 4 is an important step toward achieving CCNA certification.
  • Textbook:  CCNA 3 and 4 Companion Guide, 3rd Edition
  • Passing Grade: 70%
  • Recommended Grading Distribution: 20% Practical Exercises, 40% Online Exam, 40% Hands-on

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Module G - LAN/WAN Integration (3 Days) 

This class will cover vendor-independent issues relating to the integration of key networking technologies. LAN/WAN Integration is designed to explain internetworking between LANs, as well as LANs with WANs. Students will learn about networking services, protocols, architectures, and technologies, and will provide new insight into the methods of integrating LANs with WANs. Additionally, this course will cover connectivity hardware devices such as bridges, routers, and switches.

  • Software: NA
  • Textbook: Data and Computer Communications (by Stallings) and Routing TCP/IP (by
  • Doyle)
  • Passing Grade: 70%
  • Recommended Grading Distribution: classroom participation (10%), discussion board posts (10%), final written (80%)
  • Topic: (at a minimum, the following topics will be covered): Introduction and Network Services, NEtwork Topologies, LAN/WAN/MAN, File Sharing, NetBIOS, OSI Model, TCP/IP Suite, WAN Technologies, Remote Access Services, Static vs. Dynamic Routing, Network Features, File Sharing, Print Servers, Network Management Applications, Centralized and Distributed Databases, Dispersed Processing, Peer-to- Peer Networks, LAN/WAN Connectivity, CSMA/CD and Token Ring, Ethernet, Fiber Channel, Frame Relay, ATM, Spanning-Tree Protocol, Gateway Routers, FTP, LDAP, SNMP, and SNA.

Module H – Voice over Internet Protocol (VoIP) (1 Days)

Students will learn how to configure VoIP using a variety of methods: VoIP telephony setup dialog, manual configuration of the router for Cisco Call Manager Express (CME), a partially automated process, Quick Configuration Tool (QCT), and Cisco Network Assistant. Each of these methods is addressed in a lab that allows you to explore each one so that you can determine the most appropriate method or tool to use.

  • Passing Grade: 70%

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Module I - CCNA Security (Cisco System Security Professional) (5 Days)

The Network Security 1 and 2 course focuses on the overall security processes based on a security policy with an emphasis on hands-on skills in the areas of secure perimeter, secure connectivity, security management, identity services, and intrusion detection.  The 70-hour course is an introduction to Network Security and overall security processes. Security policy design & management, Security technologies, products & solutions Firewall and secure router design, installation, configuration & maintenance AAA implementation using routers and firewalls VPN implementation using routers and firewalls IDS implementation using routers and firewalls

  • Textbook:  Network Security 1 and 2 Companion Guide
  • Passing Grade: 70%
  • Recommended Grading Distribution: 20% Practical Exercises, 40% Online Exam, 40% Hands-on

Module M - Administering Windows Server 2008 Environment (5 Days) 

This course combines in-depth coverage of the knowledge and skills required to pass Microsoft certification exam: Managing and Maintaining a Microsoft Windows Server 2008 Environment. Along with instructor-led training and additional scenario-based labs, and assessments to provide students with the knowledge and skills that are needed to effectively administer a server; maintain server resources, monitor server performance, and safeguard data on a computer running one of the operating systems in the Microsoft Windows Server 2008 family. The students are taught how to manage servers remotely, what tools to use, and the rights and permissions that are needed to administer a server. The student will configure, administer, and troubleshoot elements ranging from setting-up user accounts to server security. Advanced features are also covered to include networking capabilities, Public/Private Key Pair, Certificate Management, File Encryption and VPN capabilities. Various Active Directory objects are also introduced along with group policies and remote administration. This module further explains how to create, configure, and manage network resources such as file, print, and web resources. This course of study completely prepares a network professional to have the ability to manage a network running Windows Server 2008 for real-life tasks involved in managing today’s networks.

  • Prerequisites:  There are no official prerequisites for taking the 70-290 Exam, but students taking the course should have the following background.
    • Comp TIA A+ certification or equivalent knowledge and skills
    • Comp TIA Network+ or equivalent knowledge and skills
    • Total 40 Contact Hours
  • Textbook:  Microsoft Official Curriculum
  • Passing Grade: 70%
  • Recommended Grading Distribution: 20% Practical Exercises, 40% Online Exam, 40% Hands-on

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Module N - Implementing and Administering Network Infrastructures (5 Days)

This is a five-day, instructor-led course that provides students with the knowledge and skills to implement, manage, and maintain a Microsoft Windows Server 2008 network infrastructure. The course is intended for those who are responsible for implementing, managing, and maintaining server networking technologies as well as individuals preparing to take the exam. Through lectures, labs, discussions, and demonstrations, this course teaches students the skills and knowledge necessary to configure, manage, and troubleshoot a Windows Server 2008 network infrastructure. These tasks walk the student through key concepts of implementing routing; implementing, managing, and maintaining Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS), Routing and Remote Access; implementing a network access infrastructure by configuring the connections for remote access clients; and managing and monitoring network access. Active Directory is also covered to include domain forest, domain trees, global catalog and Schema management. The students are further introduced to console management and snap-ins. Upon completion of this block, students will have a richer learning experience and deeper understanding of the concepts and methods covered in this course.

  • Prerequisite: 70-29 and, A+ certification or equivalent knowledge and skills.
  • Total 40 Contact Hours
  • Textbook:  Microsoft Official Curriculum
  • Passing Grade: 70%
  • Recommended Grading Distribution:  20% Practical Exercises, 40% Online Exam, 40% Hands-on

Module O - Windows Server 2008 Active Directory, Configuring (5 Days) 

This five-day instructor-led course provides students with the knowledge and skills to successfully plan, implement, and troubleshoot a Microsoft Windows Server 2008 Active Directory service infrastructure. The course focuses on a Windows Server 2008 directory service environment, including forest and domain structure, Domain Name System (DNS), site topology and replication, organizational unit structure and delegation of administration, Group Policy, and user, group, and computer account strategies. After completing this course, students will be able to describe the logical and physical components of Active Directory, create and configure a forest and domain structure by using an Active Directory infrastructure design. Plan and implement an organizational unit structure. Plan and implement Active Directory user, group, and computer accounts.  Plan and implement a Group Policy strategy to centrally manage users and computers in an enterprise. Deploy, manage, and troubleshoot software that is deployed using Group Policy. Implement sites to manage and monitor Active Directory replication. Plan and implement the placement of domain controllers, global catalog servers, and DNS servers that are integrated with Active Directory. Plan and manage operations masters. Back up, restore, and maintain Active Directory. Plan and implement an Active Directory infrastructure that is based on a directory service design that an enterprise architect provides.

  • Textbook: Microsoft Official Curriculum
  • Passing Grade: 70%
  • Recommended Grading Distribution: 20% Practical Exercises, 40% Online Exam, 40% Hands-on
  • Microsoft Certification exams: Exam 70-640: Windows Server 2008 Active Directory, Configuring

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Module Q - Designing a Microsoft Windows Server 2008 Active Directory and Network Infrastructure (5 Days) 

This five-day instructor-led course provides students with the knowledge and skills to design a Microsoft Active Directory® service and network infrastructure for a Microsoft Windows Server™ 2008 environment. The course is intended for systems engineers who are responsible for designing directory service and/or network infrastructures.

  • Prerequisite: This course requires that students meet the following prerequisites: They have taken Planning and Maintaining a Microsoft Windows Server 2008 Network Infrastructure, and Planning, Implementing, and Maintaining a Microsoft Windows Server 2008 Active Directory Infrastructure.
  • Textbook:  Microsoft Official Curriculum
  • Passing Grade: 70%
  • Recommended Grading Distribution: 20% Practical Exercises, 40% Online Exam, 40% Hands-on
  • Microsoft Certified Professional Exams:  Exam 70-297: Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure.

Module P - Exchange Server 2010 Administration (3 Days) 

Provides students with the knowledge and skills that are needed to update and support a reliable, secure messaging infrastructure. This infrastructure is used for creating, storing, and sharing information by using Microsoft Exchange Server 2010 in a medium-sized to large-sized (250 to 5,000 seats) messaging environment. This course offers a significant amount of hands-on practices, discussions, and assessments that assist students in becoming proficient in the skills that are needed to update and support Exchange Server 2003.

  • Textbook: Microsoft Official Curriculum
  • Passing Grade: 70%
  • Recommended Grading Distribution: 20% Practical Exercises, 40% Online Exam, 40% Hands-on
  • Microsoft Certified Professional exam:  70-662 Microsoft Exchange Server 2010, Configuration

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Module R - NetApp Data-on Tap Fundamentals (5 Days)

This course combines in-depth coverage of the knowledge and skills required to install, operate, maintain, and configure the NetApp storage appliance.  Along with instructor-led training, additional scenario-based labs, and assessments; this course provides students with the knowledge and skills that are needed to effectively administer a NetApp storage appliance; maintain physical and logical storage resources, implement Common Internet File Systems (CIFS) shares, implement Storage Area Networks (SAN), maintain snapshot copies and safeguard reads and writes.  The students are taught how to manage storage appliances remotely via filerview, what RAID methods to use, and the rights and permissions that are needed to administer the storage appliance. The student will configure, administer, and troubleshoot elements ranging from setting-up user accounts to storage appliance security. Advanced features are also covered to include CIFS, SAN and snapshot copies.  This course of study completely prepares a network professional to have the ability to manage the NetApp storage appliances fielded with the BCCS systems in support the Army’s tactical BCTs.

  • Prerequisite:  There are no official prerequisites for taking the NetApp Data on Tap Fundamentals course, but students taking the course should have the following background.
  • Comp TIA A+ certification or equivalent knowledge and skills
  • Comp TIA Network+ or equivalent knowledge and skills
  • Total 40 Contact Hours
  • Textbook:  NetApp Data on Tap Fundamentals v7.3
  • Passing Grade: 70%
  • Recommended Grading Distribution: 100% Hands-on Exam

Module S – VIRTUALIZATION (VMware) (4 Days)

Virtualization is now a critical component to the Department of Defense local area network (LAN) services. In this class you will learn:

The Battle Command Common Services (BCCS) Virtualization of enterprise apps; that includes, Exchange, SQL Server, and SharePoint.  How virtualization allows you to meet and exceed the performance of physical servers while eliminating the need to overprovision.

  • Reduce hardware and operating costs by as much as 50% and energy costs by 80%, saving more than $3,000 per year for every server workload virtualized
  • Reduce the time it takes to provision new servers by up to 70%
  • Decrease downtime and improve reliability with  data disaster recovery and High Availability
  • Avoid planned downtime with live migration of virtual machines
  • Eliminate many repetitive configuration and maintenance tasks
  • Passing Grade: 70%
  • Recommended Grading Distribution: 100% Hands-on

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Module V - SharePoint 2010 (5 Days)

This is a beginner level course in the basic concepts of information dissemination utilizing SharePoint Portal Server.  At the conclusion of this class, the student will be able to:

  • Access and navigate a SharePoint site.
  • Create SharePoint portal and top-level sites.
  • Create subordinate team sites from top-level site.
  • Apply them to team site.
  • Create events, links, and announcements on team site.
  • Manage users and site groups’ rights.
  • Create contacts, tasks, lists, and discussion forum.
  • Add documents to team site’s document library.
  • Create new and modify existing views for site lists.
  • Add/Modify existing web parts of a SharePoint site.
  • Create SharePoint components from MS Office
  • Administer SharePoint
  • Access and navigate a tactical implementation of SharePoint.
  • Create a sub area from the tactical portal site.
  • Create events, links, and announcements on team site.
  • Manage users and site groups’ rights.
  • Create contacts, tasks, lists, and discussion forum.
  • Add documents to team site’s document library.
  • Create new and modify existing views for site lists.
  • Create a new scrolling text for the sub area
  • Add items to BUB brief suite.
  • Apply the clocks web part to the sub area
  • Add/Modify existing tactical web parts
  • Prerequisite: None
  • Textbook:  ITIL Foundation
  • Passing Grade: 70%
  • Recommended Grading Distribution:  Final Exam (100%)

Module W - SharePoint Designer Course (5 Days)

You've created intranet sites using Microsoft® Windows® SharePoint® Services. There will be times when you would want to build sites that lay emphasis on your company's unique requirements and sites that align themselves with the company's unique brand identity. In this course, you will use Microsoft® SharePoint® Designer 2007 to customize your SharePoint sites and build a new subsite on the SharePoint services platform. Also learn how to extend SharePoint sites with functionality by incorporating server web controls, data controls, customized workflows, and administration.

  • Audience: This course is intended for SharePoint web designers and SharePoint solution developers, who want to learn to customize SharePoint sites by enhancing the look and feel of a SharePoint site and also to create dynamic pages using Web Parts and workflows.
  • Prerequisites: Students should have taken the SharePoint Services 3.0: Business User or Power User course or have an equivalent knowledge. Knowledge of Cascading Style Sheets is an asset.
  • Passing Grade: 70%
  • Recommended Grading Distribution: 20% Practical Exercises, 40% Online Exam, 40% Hands-on
  • Recommended Book: Building Web Applications with Microsoft® Office SharePoint® Designer 2007 Step by Step (Microsoft) (Paperback)
  • Paperback: 336 pages
  • Publisher: Microsoft Press; Pap/Cdr edition (February 18, 2009)
  • Language: English
  • ISBN-10: 0735626324
  • ISBN-13: 978-0735626324

SQL Server 2008:  This is an intermediate to advanced level course in the basic concepts of database and system implementation and maintenance as an extension of the previous block of instruction, Requirements Analysis.  This block of instruction uses Microsoft SQL Server as the tool to implement relational database technology.  Topics covered include  SQL Server 2005 installation, SQL Server management tools, Database management, Data design, Tables, constraints, and indexes, Data retrieval, Programmable objects, Data management, Data transfers, SQL Server security, Management and maintenance, SQL Server optimization, Reliability and availability, Applications, Troubleshooting and repair, Disaster and Recovery, and an Introduction to Front-End Applications.  At the conclusion of this class, the student will be able to: 

  • Implement a Relational Database Management System (RDBMS).
  • Create tables using relational database theory and technology.
  • Establish primary keys, indexes, and create relationships among tables.
  • Develop forms for user input and action to interact with the database tables.
  • Create reports and queries to retrieve, display and/or print extracted data from the database application.
  • Write programs to automate routine tasks.
  • Maintain a Relational Database Management System (RDBMS).
  • Develop a Backup and Recovery Plan
  • Prerequisite: None
  • Textbook:  Microsoft Official Curriculum
  • Passing Grade: 70%
  • Recommended Grading Distribution:  Final Exam (100%)

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Module X - Microsoft System Center Configuration Manager (SCCM) (5 Days)

The Microsoft System Center Configuration Manager (SCCM) helps administrators manage large groups of Windows-based computer systems. SCCM allows campus administrators to provide their users with operating systems, applications, and updates.

SCCM allows administrators to build customized installations of software, operating system images, and configurations that can be repeated across multiple desktop systems or entire labs to which they are administrators. This process provides consistency, simplifies desktop management, and reduces overall administrative costs while providing the flexibility necessary to meet the diverse needs of the campus environment.

For their workstations, administrators can:

  • Provide the initial installation of an operating system and/or software on a new machine
  • Push software, patches, configurations, and updates to individual machines or groups of machines
  • Rebuild a system that has been compromised
  • Run reports
    • Hardware and software inventories
    • Computer details
    • Network information
    • Compliance
    • Software deployment status
    • Virus/Malware infections and status
    • Disk space
  • Prerequisite: None
  • Textbook:  Microsoft Official Curriculum
  • Passing Grade: 70%
  • Recommended Grading Distribution:  Final Exam (100%)

Module Y - Knowledge Management (3 Days)   

This class explores how to employ intellectual and knowledge-based assets to improve 21st century organizations. Students examine the human aspects of knowledge management such as the role of communities of practice, and the types of organizational values and leadership competencies needed to support information sharing and collaboration. Students also examine the theoretical bases and practical applications of knowledge management, as well as the organizational cultures, strategies, and structures needed to foster an effective knowledge management program. The course examines ways to measure the contribution of knowledge in meeting organizational mission objectives and reviews the technological tools of knowledge management.

  • Software: NA
  • Textbook: Physical Knowledge Management in Theory and Practice, ISBN 978-0-7506- 7864-3, Publication Date 16 June 2005
  • Passing Grade: 70%
  • Recommended Grading Distribution: classroom participation (10%), discussion board posts (10%), final written (80%)
  • Topic: (at a minimum, the following topics will be covered): Knowledge Basics, KM Basics, Significant scientific and historical KM milestones, Knowledge Management Systems, Knowledge Management Processes, Knowledge processes and KM management (formal/informal), Knowledge validation versus knowledge quality, Adaptive Knowledge Management and Levels of Knowledge, Adaptive system of KM Knowledge versus information, Environmental influences, Goal of KM, KM Plan Development, KM Strategy, and KM Metrics.

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Module Z – Project Management (5 Days) 

To provide the students with a detailed review to the principles and techniques of systems analysis and design methods with particular emphasis on information systems. Defining information systems analysis and design; discuss the modern approach to systems analysis and design; describe four types of information; describe the skills and activities of a project manager during project initiation, project planning, project execution, and project closedown; explain what is meant by critical path scheduling and describe the process of creating Gantt and PERT charts; list and describe various methods for assessing project feasibility.

  • Software:  NA
  • Textbook:  Essentials of Systems Analysis and Design, 3rd Edition; AR 5-14, Federal Acquisition Regulation (FAR)
  • Passing Grade: 70%
  • Grading Distribution:  Two homework’s (20% each) and one exam (60%)
  • Topic: (as a minimum, the following topics will be covered): Systems Development environment, Modern Approach to Systems Analysis and Design, Types in Information Systems and Systems Development, the Four Phases of Systems Analysis, different approaches to development, Systems Development life-cycle, Managing the Information Systems Project and Systems Planning and Selection.

Module AB - Computer Information Systems Security Professional (18 Days) 

This course will expand upon the student’s knowledge of Information Security by addressing the essential elements of the 10 security domains. The module prepares students by providing a job related approach to the security process.  The module covers control access to data and information systems using common access control best practices. Students will explore how networks are designed for security, and the components, protocols, and services that allow telecommunications to occur in a secure manner; the principles of security management and how to manage risk as part of a comprehensive information security management program; the applications and systems development security controls. Students will learn how to perform cryptography and how to secure system architecture, and will examine operations security and the appropriate controls and best practices to use to keep operations secure. The module will review how to perform business continuity planning and apply physical security to protect organizational assets and resources. Finally, the module will have students explore law, investigations, and ethics with respect to information systems security and computer forensics.

  • Access Control Systems and Methodology
  • Telecommunications and Network Security
  • Business Continuity Planning and Disaster Recovery Planning
  • Security Management Practices
  • Security Architecture and Models
  • Law, Investigation, and Ethics
  • Application and Systems Development Security
  • Cryptography
  • Computer Operations Security
  • Physical Security
  • Textbook:  Shawn Harris – All-in-One CISSP; Official (ISC)2  Guide to the CISSP
  • Passing Grade: 70%
  • Recommended Grading Distribution: 20% Research/Discussion, 80% Final Exam

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Module AE - Information Technology Infrastructure Library (ITIL) (5 Days)

ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business. ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth. The ITIL best practices are currently detailed within five core publications which provide a systematic and professional approach to the management of IT services, enabling organizations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits. The five core guides map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service into operation and finally, on to the monitoring and improvement phase of the service. Adopting ITIL can offer users a huge range of benefits that include:

  • improved IT services
  • reduced costs
  • improved customer satisfaction through a more professional approach to service delivery
  • improved productivity
  • improved use of skills and experience
  • improved delivery of third party service
  • Prerequisite: None
  • Textbook:  Microsoft Official Curriculum
  • Passing Grade: 70%
  • Recommended Grading Distribution:  Final Exam (100%)

Module AD - Information System Manager Capstone Project (7 Days)   

The Capstone Project is a culmination of all instruction that the 53A Information Systems Manager receives during the course of 28 weeks.  It is a Student-Led scenario-based exercise that requires critical thinking, research ability, and the ability to react to an ever evolving network environment while still providing critical services to the Brigade Combat Team during combat operations.  Students are required to Prepare ANNEX H using a Southwest Asia (SWA) scenario prior to the start of the Project.  During the project students will be required to integrate new systems and platforms into current network infrastructure.  Students work individually and in groups of 2-4. 

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Course Map:

Information Systems Management Course - Course Map

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